Privacy Policy

Last Updated: September 2026

James&Co (“James&Co”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our property-related services.

1. Information we collect

Depending on how you interact with James&Co, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Postal or property address
  • Property preferences and requirements
  • Information relating to buying, selling, renting or leasing a property
  • Information you provide through enquiry or contact forms
  • Communications between you and James&Co
  • Information required to assist with a property transaction
  • Information provided when you request property-sourcing or advisory services
  • Website usage and technical information, including IP address, browser type and device information where applicable

We only request information that is reasonably necessary for the purpose for which it is collected.

2. How we collect your information

We may collect information when you:

  • Contact us directly
  • Submit an enquiry through our website
  • Request property information
  • Ask us to source or search for a property
  • Request assistance with buying, selling, renting or leasing property
  • Communicate with us by email, telephone or other communication methods
  • Interact with our website

We may also receive information from third parties where this is necessary to provide a requested property service and where permitted by applicable law.

3. How we use your information

We may use your information to:

  • Respond to enquiries
  • Provide property information
  • Search for and source properties
  • Assist with property purchases and sales
  • Assist with rental and leasing enquiries
  • Communicate with buyers, sellers, landlords, tenants and other relevant parties
  • Arrange viewings or property-related appointments
  • Provide requested services
  • Improve our website and services
  • Maintain business and transaction records
  • Prevent fraud, misuse or unlawful activity
  • Meet legal and regulatory obligations
  • Protect our rights and the security of our business

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

4. Marketing communications

Where permitted by applicable law, James&Co may contact you about properties, services, updates or opportunities that may be relevant to you.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by contacting us or using an available unsubscribe option.

5. Sharing information

We may share relevant information with third parties where necessary to provide our services or complete a property transaction.

Depending on the circumstances, these may include:

  • Property owners and landlords
  • Buyers and sellers
  • Real-estate agents and brokers
  • Attorneys and solicitors
  • Mortgage providers and lenders
  • Surveyors and property inspectors
  • Title companies
  • Insurance providers
  • Contractors and other property professionals
  • Technology and website service providers
  • Professional advisers
  • Government, regulatory or law-enforcement authorities where legally required

We will only share information where there is a legitimate reason to do so and, where applicable, in accordance with legal requirements.

6. Property transaction information

Property transactions may require the exchange of information between relevant parties and professional advisers.

Where James&Co assists with a transaction, information may be shared where reasonably necessary to facilitate the transaction, subject to applicable privacy and data-protection requirements.

7. Cookies and website technologies

Our website may use cookies and similar technologies to help operate the website, understand website usage and improve the user experience.

Third-party services used by our website may also use cookies or similar technologies.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can adjust your browser settings to manage or restrict cookies, although doing so may affect certain website functions.

8. Third-party websites

Our website may contain links to third-party websites or services.

James&Co is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Data security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal or regulatory obligations.

The appropriate retention period may vary depending on the nature of the information and the relevant transaction.

11. Your privacy rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Request information about how your data is used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable privacy or data-protection laws

Requests should be made using the contact information below.

We may need to verify your identity before responding to certain requests.

12. Children’s privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

13. International data transfers

James&Co may work with clients, properties and service providers located in different countries or jurisdictions.

Where personal information is transferred across jurisdictions, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable privacy laws.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

The latest version will always be published on this website with the relevant “Last Updated” date.

15. Contact us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact James&Co.

James&Co

Email: info@jamescoproperty.com

16. Important legal notice

This Privacy Policy is intended as a general privacy-policy framework for James&Co.

Because privacy and data-protection requirements can vary depending on where James&Co operates and where its customers are located, this policy should be reviewed by an appropriately qualified legal or privacy professional before being adopted as the company’s final Privacy Policy.